Assistance with personal activities.

From referral to first shift, step by step.

No mystery, no black hole. Here is exactly what happens after you get in touch.

1. 1

   Referral

   A participant, family member, Support Coordinator or hospital team sends through the enquiry.

   Form, email or phone

2. 2

   Immediate screening

   We check the request against our current capability, capacity and staffing.

   Same day where we can

3. 3

   Funding & support needs review

   We look at the plan, the support hours and what the participant actually needs day to day.

   Plan and hours checked

4. 4

   Risk & compatibility assessment

   For shared arrangements this step is never skipped, however quickly a placement is needed.

   Never skipped

5. 5

   Options & stakeholder discussion

   We present the accommodation or support options and talk them through with everyone involved.

   Everyone at the table

6. 6

   Consent & service agreement

   A Service Agreement and Schedule of Supports are prepared once a direction is agreed.

   Prepared promptly

7. 7

   Transition

   Rosters, handovers and any clinical plans are set up before the first shift.

   Sorted before day one

8. 8

   Commencement

   Supports begin, with a named contact for the participant, family and referrer.

   You get a named contact