All Services Compassionate Community Care Service

Level 2 and Level 3 Support Coordination across Queensland.

Our Support Coordination service is not limited to Cairns. Participants anywhere in Queensland can work with our Coordinators, remotely or face-to-face where we have local presence.

Make A Referral Enquire Now Call 0435 330 666

Coverage

All of Queensland, remotely or in person.

Levels

Level 2 Coordination of Supports and Level 3 Specialist Support Coordination.

Specialty

Complex circumstances: housing breakdown, hospital, custody, high risk.

Independence

We will recommend other providers where they are the better fit.

Service overview

Coordination that keeps moving when a plan gets complicated.

Most of what we do depends on having staff and properties nearby. Support Coordination does not, which is why it is the one service we market across the whole state. Coordinators work by phone and video, and travel to meet participants where that is practical.

A lot of our caseload sits in the situations other people find difficult: a discharge that has stalled, housing that has broken down, a participant coming out of custody, a plan that does not match the person in front of you. That is the work we are built for.

Who This Service Is For

Participants anywhere in Queensland with Support Coordination funding in their plan, including those in regional and remote communities where local options are limited.

Support Coordination

Statewide

Participants do not need to be in Cairns to access this service.

Stakeholder Work

NDIA, OPG, hospitals, guardians, allied health and families.

Plan Reviews

Evidence, reports and preparation ahead of a plan reassessment.

What's included

What our Support Coordinators actually do.

Level 3 Specialist Support Coordination applies where circumstances are complex enough to need a specialist practitioner.

Plan Implementation

Turning funded supports into services that are found, booked and actually delivered.

Provider Connection

Sourcing and connecting providers, including ones that are not us where they suit better.

Crisis Coordination

Rapid coordination when accommodation, health or supports break down.

Capacity Building

Building the participant’s own ability to manage their plan over time.

Referral steps

From referral to first shift, step by step.

No mystery, no black hole. Here is exactly what happens after you get in touch.

1
Referral

A participant, family member, Support Coordinator or hospital team sends through the enquiry.

Form, email or phone
2
Immediate screening

We check the request against our current capability, capacity and staffing.

Same day where we can
3
Funding & support needs review

We look at the plan, the support hours and what the participant actually needs day to day.

Plan and hours checked
4
Risk & compatibility assessment

For shared arrangements this step is never skipped, however quickly a placement is needed.

Never skipped
5
Options & stakeholder discussion

We present the accommodation or support options and talk them through with everyone involved.

Everyone at the table
6
Consent & service agreement

A Service Agreement and Schedule of Supports are prepared once a direction is agreed.

Prepared promptly
7
Transition

Rosters, handovers and any clinical plans are set up before the first shift.

Sorted before day one
8
Commencement

Supports begin, with a named contact for the participant, family and referrer.

You get a named contact

Urgent referrals: Urgent referrals can be escalated directly to management so we can determine quickly whether we have the appropriate property, staffing and capability.

Start a referral now or call 0435 330 666