For NDIS Support Coordinators · Cairns & Far North Queensland

Your referral pack,
all in one place.

Our services, referral criteria and referral steps, laid out the way a busy support coordinator needs them. Refer online in under five minutes, or pick up the phone and talk to a real person.

Start a referral ↗ See how it works
Registered NDIS Provider · 4050097980 Cairns-based, serving Far North QLD Nurse-led care team 20+ registered supports
Why coordinators refer to us

A provider that makes your
follow-ups easier, not harder.

You need providers who answer the phone, tell you the truth about capacity, and keep you in the loop. That's the working relationship we aim for on every referral.

Nurse-led clinical oversight

Our team is led by a Registered Psychiatric Nurse, so mental health and complex clinical needs get informed, professional attention from day one.

Straight answers, fast

We tell you quickly whether we can take a referral, and if we can't, we say so honestly rather than leaving a participant waiting.

Culturally safe support

Our Aboriginal Liaison Officer and diverse team help participants feel understood and respected, including in remote and First Nations communities.

Updates you can report on

Progress notes, incident communication and plan-review input, shared with you so your own reporting is easier.

Complex needs welcome

High intensity supports, behaviour support, community nursing and forensic support experience, for referrals other providers find too hard.

Local, on the ground in FNQ

Based at 63 Mulgrave Road in Cairns and working across Far North Queensland, including rural and regional towns.

Our services

One referral, twenty-plus registered supports.

From accommodation to clinical care, participants can build their supports with one provider instead of juggling several.

Accommodation & living

Supported Independent Living (SIL) Specialised Disability Accommodation (SDA) Short Term Accommodation (STA) / Respite Medium Term Accommodation (MTA) Daily Tasks / Shared Living

Daily living & community

Assistance With Personal Activities Community Participation Group / Centre Activities Household Tasks Assistance Assistance With Travel / Transport

Clinical & complex care

Mental Health Registered Nurse Community Nursing Care High Intensity Personal Activities Behaviour Support Forensic Support Service Exercise Physiology & Personal Training

Capacity building

Life Skills Development Assistance With Life Stage Transition Support Coordination Aboriginal Liaison Officer Group Programs
Funding types: as a registered NDIS provider we can support agency-managed, plan-managed and self-managed participants. Not sure which supports fit the plan? Send the referral anyway and we'll talk it through with you.
Referral criteria

Who we support, and what we need from you.

Two minutes here saves a week of back-and-forth later. Here's how to know if we're the right fit, and what to include so we can respond quickly.

Who we can support

  • NDIS participants with an active plan, or a plan in progress, living in Cairns or Far North Queensland.
  • Psychosocial and mental health needs — a core strength of our nurse-led team.
  • High intensity and complex care needs, including community nursing and behaviour support.
  • Participants with a forensic background — we're one of the few local providers with a dedicated forensic support service.
  • First Nations participants seeking culturally safe support, backed by our Aboriginal Liaison Officer.
  • SIL and accommodation referrals — ask us about current and upcoming vacancies.

What to include in your referral

  • Participant details — name, contact and preferred communication.
  • NDIS number and plan dates, plus how the plan is managed.
  • Funded support categories relevant to this referral.
  • Supports you're seeking and roughly how many hours or what schedule.
  • Risks and safeguards — anything our team should know to support the participant safely.
  • Participant consent to share their information with us.
Missing something? Send what you have — we'd rather start the conversation than have a participant wait for a perfect form.
Referral steps

From referral to first shift,
in four clear steps.

No mystery, no black hole. Here's exactly what happens after you press send.

1

Send the referral

Use the form below, or email or call us if that's quicker. Include as much of the checklist above as you can.

Takes about 5 minutes
2

We review & respond

Our intake team checks fit, capacity and funding, then comes back to you with an honest answer and any questions.

You'll hear from a real person
3

Meet & greet

We meet the participant (and you, if you'd like to join) to plan supports together, then finalise the service agreement.

At home or a place they choose
4

Supports begin

Carefully matched workers start, and you get ongoing updates and progress notes to make your reporting easier.

You stay in the loop
Start a referral now ↗ or call 0435 330 666
Refer a participant

Start a referral online.

Fill in what you know — the more detail, the faster we can respond. Prefer to talk it through first? Call us and we'll take it over the phone.

    Support coordinator referral form

    Fields marked * are required. Everything else helps us respond faster.

    About you
    About the participant
    Supports needed
    The story
    Goes straight to our intake team.
    Service area

    Cairns and across Far North Queensland.

    City, coast and country — we support participants well beyond the Cairns CBD.

    Cairns Gordonvale Kuranda Mareeba Atherton Tablelands Innisfail Tully Mission Beach Mossman Port Douglas Cooktown + surrounding communities
    Coordinator FAQ

    Quick answers for busy coordinators.

    How quickly do you respond to referrals?+
    Our intake team reviews every referral as it arrives and comes back to you promptly with either next steps or honest questions. If it's urgent, call 0435 330 666 and tell us — we'll prioritise it.
    Do you take participants with complex or forensic backgrounds?+
    Yes. Complex support is a strength of ours, not an exception. Our team is led by a Registered Psychiatric Nurse and includes a dedicated forensic support service, behaviour support and high intensity supports. Share the full picture in your referral and we'll give you a considered answer.
    What updates will I get after supports start?+
    You'll receive progress updates and notes to support your own reporting, and we'll flag changes or concerns early rather than saving them for plan review time. Tell us in the referral how often you'd like to hear from us.
    Can you support agency-managed participants?+
    Yes — we're a registered NDIS provider (registration 4050097980), so we can support agency-managed, plan-managed and self-managed participants.
    What if I'm not sure you're the right fit?+
    Call us and talk it through. If we're not the right provider, we'll say so quickly and honestly, so your participant isn't left waiting. No hard feelings — a good referral network helps everyone.
    Do you have SIL or accommodation vacancies?+
    Vacancies change regularly. Send an enquiry through the referral form or call us for the current picture across our SIL, SDA, STA and MTA options.

    Got a participant in mind right now?

    Send the referral while it's front of mind. It takes about five minutes, and our intake team will take it from there.

    Start a referral ↗ Call 0435 330 666