Complex and high intensity supports with clinical oversight.

From referral to first shift, step by step.

No mystery, no black hole. Here is exactly what happens after you get in touch.

1. 1

   Referral

   A participant, family member, Support Coordinator or hospital team sends through the enquiry.

   Form, email or phone

2. 2

   Immediate screening

   We check the request against our current capability, capacity and staffing.

   Same day where we can

3. 3

   Funding & support needs review

   We look at the plan, the support hours and what the participant actually needs day to day.

   Plan and hours checked

4. 4

   Risk & compatibility assessment

   For shared arrangements this step is never skipped, however quickly a placement is needed.

   Never skipped

5. 5

   Options & stakeholder discussion

   We present the accommodation or support options and talk them through with everyone involved.

   Everyone at the table

6. 6

   Consent & service agreement

   A Service Agreement and Schedule of Supports are prepared once a direction is agreed.

   Prepared promptly

7. 7

   Transition

   Rosters, handovers and any clinical plans are set up before the first shift.

   Sorted before day one

8. 8

   Commencement

   Supports begin, with a named contact for the participant, family and referrer.

   You get a named contact