All Services Compassionate Community Care Service

Complex community nursing care.

Clinical nursing support delivered in the participant’s own home by Registered Nurses, so clinical needs do not force someone into a facility.

Make A Referral Enquire Now Call 0435 330 666

Delivered By

Registered Nurses within our own team.

Setting

The participant’s home, not a clinic.

Covers

Complex wound care, medication management, clinical monitoring and more.

Supports

Delegation and supervision of high intensity support work.

Service overview

Clinical care that comes to the participant.

A lot of participants end up in facilities not because they need to be there but because their clinical needs outran what a support worker could safely provide at home. Having Registered Nurses in the team changes that calculation.

Our nurses deliver clinical care directly, and they also delegate and supervise high intensity tasks performed by trained support workers. That combination is what makes complex care at home sustainable rather than fragile.

Who This Service Is For

Participants with complex health or clinical support requirements who want to remain in their own home, and referrers arranging clinical continuity after a discharge.

Complex Community Nursing Care

In The Home

Clinical care delivered where the participant lives.

Delegation Model

Nurses supervising trained support workers for day-to-day tasks.

Discharge Continuity

Picking up clinical needs after a hospital discharge.

What's included

What community nursing care covers.

What we can deliver depends on the specific clinical requirement. Tell us the task and we will tell you plainly whether we can staff it.

Complex Wound Care

Assessment, dressing and management of complex and chronic wounds.

Medication Management

Administration, review, webster pack management and monitoring.

Clinical Monitoring

Ongoing observation, escalation and liaison with treating teams.

Care Planning

Clinical care plans, competency assessment and supervision of support staff.

Referral steps

From referral to first shift, step by step.

No mystery, no black hole. Here is exactly what happens after you get in touch.

1
Referral

A participant, family member, Support Coordinator or hospital team sends through the enquiry.

Form, email or phone
2
Immediate screening

We check the request against our current capability, capacity and staffing.

Same day where we can
3
Funding & support needs review

We look at the plan, the support hours and what the participant actually needs day to day.

Plan and hours checked
4
Risk & compatibility assessment

For shared arrangements this step is never skipped, however quickly a placement is needed.

Never skipped
5
Options & stakeholder discussion

We present the accommodation or support options and talk them through with everyone involved.

Everyone at the table
6
Consent & service agreement

A Service Agreement and Schedule of Supports are prepared once a direction is agreed.

Prepared promptly
7
Transition

Rosters, handovers and any clinical plans are set up before the first shift.

Sorted before day one
8
Commencement

Supports begin, with a named contact for the participant, family and referrer.

You get a named contact

Urgent referrals: Urgent referrals can be escalated directly to management so we can determine quickly whether we have the appropriate property, staffing and capability.

Start a referral now or call 0435 330 666